LUCKY COFFEE MACHINE LUCKY COFFEE MACHINE

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SUPPORT

安心のサポート

After-sales SupportIn order to maintain machines in the best condition, we offer after-sales support after installation.

Available 24 h / 7 d.

"I want to prevent breakdowns!" "I want to keep my machine in a good condition longer!" We make every effort to meet our customers’ demands. Equipment installation / Operation guidance / Sanitation guidance / Annual Maintenance (preventative maintenance, water filter cartridge replacement, machine adjustment, repair) / Equipment removal (Industrial waste processing) / Sales of cleaning agents / Sales of water filters

We will visit anywhere in Japan for after-sales support

With service centers in 9 locations (Sapporo, Sendai, Northern and Central Tokyo, Nagoya, Osaka, Okayama, Hiroshima, Fukuoka), and our network of business partners at approximately 100 service locations, we offer full support, from installation, maintenance to repair, anywhere nationwide.

Our technicians have great experience and skills

We have appox. 400 skilled technicians who can handle about 750 items of coffee machines from various manufacturers and we support customers with a perfect system.In addition, Lucky Coffee Machine holds 'Technical competition' every year to improve skills of technicians.

Immediate response in case of emergency

Control center that centrally manages service schedule of technicians and enables quick response

At Control Center, we schedule service visits efficiently based on 'location information', 'technical skill', 'parts inventory', 'customer information' and 'service call'. We assign service tickets for technicians (about 400 people) from all over the country and manage schedule of each technician. After introducing this system, the productivity of engineers has improved by 120%. We are now able to respond quickly to urgent requests. In addition to regular after-sales support, we are striving to provide more values such as increasing customer satisfaction and reducing stress.

Procedure for service visit
Customer contacts call Center for service request
Call Center receives service calls
Control Center selects the optimal technician
Service Center executes service visits, preventative maintenance, machine installation/removal
Administration center sends a bill to customers for service

Fixed Rate After-sales Support PlanTo ensure comfortable machine operation, we have prepared ' maintenance contacts' which covers repairs at fixed rate and 'machine with a 5-year warranty'.

  • Features of 'Maintenance contract'For extended support, you can select payment terms and rate plans according to your needs.

  • Features of 'Machine with 5-year warranty'Since the machine price includes a 5-year warranty, it is easy to make a lease contract (*). Monthly installments will be also available. Thus, cost management in store operation can be simplified.

    * Depending on the leasing company, you may not be able to make a contract.

Details of support

5-year Maintenance Contract
Payment terms 'yearly installments' or 'lump sum payment' *Either can be selected
Price plans

You can choose from 3 plans, 'economy', 'recommended', and 'extensive' according to your needs.

* Plan settings differ depending on the model
Documents

to be issued Contract (concluded with contractor)

Cancellation conditions

Cancellation during the contracted period is available

Machine with 5-year warranty
Payment terms 'lump sum payment' only *Fee will be included in the machine price
Price plan

'recommended' plan will be automatically selected.

*'Extensive' plan will be applied for BM-LCD1
Documents

to be issued Warranty (for machine)

Cancellation conditions

Cancellation during the contracted period is not available

3reasons why we recommend Maintenance contract or Warranty

  1. To maintain machine in a good condition

    In order to provide coffee in consistent quality, we replace water filter once a year and perform preventative maintenance regularly.

  2. To prevent breakdowns and troubles

    In order to avoid loss of business chance during business hours due to machine troubles, we check up machines closely.

  3. To save expenses

    Expensive repairs and replacement of consumable parts will be free of charge if it meets the conditions. You can save unexpected expenses.

Affordable & secure anytime

CASE01

Fully automatic coffee machineFRANKE A600MF + Milk fridge

もしもの時もお得で安心
Maintenance cost per cup *cups per day: 100 Approx.3.2yen 568,800yen ÷(100 cups ×30 days×60 months)

Details of support

Number of repairs

Deal with each case

Number of preventative maintenance

twice a year

Contents of preventative maintenance

Replacement of warer filter(once a year) and consumable parts, operation check

Others

Parts replacement to prevent breakdowns (corresponding at any time)

Example of repair

Example of repair
5-year contract
568,800yen
No contract
670,000yen
*The amount of "5-year contract" is the total price. The amount of "No contract" includes preventative maintenance & water filter replacement fee and repair charge.
CASE02

Semi automatic espresso machinela marzocco linea-2

もしもの時もお得で安心
Maintenance cost per cup *cups per day: 100 Approx.1.8yen 316,000yen ÷ (100 cups × 30 days × 60 months)

Details of support

Number of repairs

Deal with each case

Number of preventative maintenance

Once a year

Contents of preventative maintenance

Replacement of warer filter(once a year) and consumable parts, operation check

Others

Parts replacement to prevent breakdowns (corresponding at any time)

Example of repair

修理発生時の一例
5-year contract
316,000yen
No contract
403,000yen
*The amount of "5-year contract" is the total price. The amount of "No contract" includes preventative maintenance & water filter replacement fee and repair charge.
CASE03

BrewerBUNN Single SH DBC

もしもの時もお得で安心
Maintenance cost per cup *cups per day: 100 Approx.1.4yen 252,000yen ÷ (100 cups × 30 days × 60 months)

Details of support

Number of repairs

Deal with each case

Number of preventative maintenance

Once a year

Contents of preventative maintenance

Replacement of warer filter(once a year) and consumable parts, operation check

Others

Parts replacement to prevent breakdowns (corresponding at any time)

Example of repair

修理発生時の一例
5-year contract
252,000yen
No contract
380,000yen
*The amount of "5-year contract" is the total price. The amount of "No contract" includes preventative maintenance & water filter replacement fee and repair charge.

For details of Flat rate after-sales support plan, please contact us from here.

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