Why Choose Lucky Coffee Machines?
Total cafe management support through a range of
coffee machine sales and maintenance services.
We at Lucky Coffee Machine Co. have made “total food & beverage equipment solution services” our company policy. In addition to coffee-related equipment sales, we now offer the industry’s first refurbished machine sales and rentals. By taking new initiatives such as these, we endeavor to meet our customers’ every need.
Also, nothing is more important to us than thinking about our customers’ satisfaction and safety.
In order to achieve this, we support our customers from installation to after-sales maintenance through our nationwide system of business partners.
The Lucky Coffee Machine Support System
In order to enhance our service to customers, we at Lucky Coffee Machine have established a customer service center that is able to take calls 365 days a year, 24-hours a day. Our call center operators can handle nighttime repair inquiries, and we perform repairs according to the situation. In many cases, repair issues can be resolved over the phone, and we conduct training workshops in technical guidance for Lucky Coffee Machine call center staff.Through the strength of these human resources and our customer service system, “Strive to be number one for quality” is Lucky Coffee Machine’s most important motto.
Nationwide Maintenance Network
With service centers in 9 locations (Sapporo, Sendai, Northern and Central Tokyo, Nagoya, Osaka, Okayama, Hiroshima, Fukuoka), and our network of business partners at approximately 100 service locations, we offer full support, from installation, maintenance to repair, anywhere nationwide.